Our product is superior, and no one can match our service. We don't compete; we innovate based on market needs; we know what our customers want, blah, blah.

But the burning questions are? 

Why are you not able to increase customer acquisition and user engagement?

Why is your customer experience not driving up the revenue?

We are reactionary beings who rarely learn to respond. Reactions are emotions, and emotions are the lowest level of human consciousness. When we react to things, we focus on activity, which is unconscious. 

However, perceptions are not emotions but a deep sense of what customers believe about your product/service. When we go deep into the customer's psyche, we take action that is driven by consciousness. 

While price, quality, and features are given attention, companies rarely focus on understanding human behavior.

To be a leader, you need to amplify the experience of your product/service so that it steals the users' hearts. Empathy plays a role in this, and empathy is the highest level of consciousness.

Great companies either disrupt or change behavior. Outstanding ideas do both, paving the way for unprecedented growth and success.

Use automation but personalize. Use omnichannel tools and platforms to garner consumer attention, but be where your customers are.